Einstein's Plumbing and Heating Inc.

Unreliable. Sent me several last minute reschedules via text message on two different occasions. I ended up waiting 4 extra days before they showed up. Classy response. It wasn't the first time i was pushed back and the other time wasn't during a cold spell. If the shoe was on the other foot, I'd have apologized profusely to an inconvenienced client via a phone call and let them know I needed to push back the appointment instead of sending last minute texts. As for your good clients I hope they tip as well as I did.

I’ve used Einstein several times now. They come quickly, text before arriving. The calm manner and explaining along the way is helpful in accepting the solution. Not cheap but there is the sense that the job is being done right.

Had a great experience with Einstein! As a first time homeowner, it is so hard when something breaks and you don't know who to call. Einstein is incredibly responsive, punctual and helpful. They even send you SMS to confirm what time your appointments are and when their techs are arriving (shockingly rare compared to other companies!). The technician who helped us with our kitchen drain leak was mannerly, neat, and thorough. Will definitely be using Einstein again!

First the good news: They do good work and are efficient. Now the disgraceful news: They are unequivocal ripoffs. For example, I need a new water heater. Einstein quoted $6,200!!!!!!!! Got two other quotes: $4,800 and $3,900. And the $3900 quote came from a plumber who successfully repaired my Toto toilet for 5X LESS than the Einstein quote. I believe companies should be paid for good jobs, but screwing customers is inexcusable.

Shady, rude, and dishonest. I had 2 leaking bolts between the tank and toilet bowl. The guy came and tightened the bolts and said it should be ok for a while. After he left, I realized he didn’t turn on the water to test it, so when I did the leak continued and was worse than before, plus now a water pipe was leaking. I caught him before driving away and he came back and tightened the water pipe and turned off the water again. Instead of quoting for replacing these bolts and doing the work on site that day, he left. They charged me $89 for the 5 min visit and sent an estimate for a new toilet for $1,500. They also quoted me $89 on the phone and tried to say it was now $189 when the tech was on site. I had to call their office while the tech was there to dispute this and they relented. The