El Dorado Septic Service, Inc

Can’t give less than one star apparently. Selling a house and requested an inspection. Technician arrived early (before we did), so they tried to charge us for “wait time” even though we were there on time. Waited 3 days for the bill after many calls and voicemails to try to pay to ensure the report was to us on time. Took another day of voicemails to get the extra charge removed. Had to have them come back out to get an estimate on something found in the report…3 days later still waiting (even after expressing beforehand that this was time sensitive and urgent). IF you get a chance to talk to someone on the phone they are RUDE and dismissive. Still waiting for repair estimate even though it doesn’t matter much now, as this was super time sensitive and the time has elapsed. I’ve also le

I had to have an old system replaced- tank and leach field. The folks at El Dorado, from office to crew, were professional and efficient. The guys doing the excavating and installation were cordial and informative. They did not mind my many questions. Spencer is the most proficient backhoe operator that I have ever seen. There were extra touches that I appreciated. The septic tank was located in my fenced yard. Spencer and Adrian made sure to rig the fence back up every afternoon so that my dogs could go out in the yard again. Spencer also rerouted a water line to my horse troughs so that it did not run through the leach field.

Dishonest, poor workmanship, way overpriced. There are way better options in town! $40k later I wish I had the option of choosing a different company. At the time we did not. The seller had already signed the contract. Beware! Shop around

When in need of a septic company choose wisely after my last 30 days that means choose any company but stay clear of EL DORADO SEPTIC CO. Had preventive worked performed on 10/2 the young man in doing work broke a conduit pipe (he strapped it back to repair?). Discovered on 10/6 a water line 5’ under for a drip line system was also broken called on the 10/6 spoke with CS person unfortunately she was the only one I was able to speak with since I was denied request to talk to office manager or owner. This employee lacks in communication, professionalism, etc she told me repairs weren’t warranted for any period time (not only on there septic work but on anything they break on your property) I then requested a more qualified worker do the repair since it was 5’ down again request denied she s

I had a situation where a septic tank float was not activating the pump and therefore I had to manually turn on the pump. Called El Dorado and luckily they had an opening the same day. Two technicians, Adrian and Noah, quickly assessed the problem and had the right materials to replace the lower float. Very happy with the results. A job well done.