Elephant Energy - Boston

We had Elephant Energy install a combination ducted and mini-split system in early 2025. The system had been operating well in both heat and AC mode until very recently. I reached out to the service group and found Josue (Colorado) to be attentive and helpful. Their service subcontractor showed up the next day and after extensive trouble shooting over a period of time determined an issue with the outdoor condenser unit. With additional assistance from Adam (Boston area) we have been back online and the system is running well. Thank You!

In full disclosure, I'm a former employee of Elephant Energy. Elephant installed my heat pump, which was our last step in fully electrifying our house! Our house has been really comfortable through both the hot summer days and the coldest days this winter, and I love that we're no longer burning gas. Special thank you to Joe who was our project manager through the installation. Almost more important than the install itself, I want to shout out Elephant for helping when we had a problem after I was no longer an employee. We had an issue with our system that resulted in no heat. I reached out to Elephant around 8am and a service tech was at my house by 10:30am that day. A few hours later, our system was back up and running. Thank you to Adam for getting the tech out so quickly and keeping me

The whole process to get our mini split system designed and installed was smooth and easy. We had problems right at the beginning (cooling) and when winter arrived (heating), but a technician was quickly sent to fix the issues (for free) and everything has been running nicely for months now. I would use their services again.

My husband and I had a mini split system installed in our home October of 2024. We have been so happy with the results. Our home is now properly zoned with no cold spots. Having municipal electric we have taken advantage of the energy savings all winter with our heat pump. We maintain a comfortable 70 degrees throughout our home even on the coldest of days this winter. Caroline was our HCA. She worked with my husband through his many design requests. We had our proposal in hand the same day we reached out. Installation was quick and painless. I would recommend everyone take advantage of Elephant Energy’s services. They have been nothing but professional, taken care of all rebate paperwork on our behalf( this is very time consuming and confusing if it were not for Elephant Energy), and ve

Although we *did not* ultimately go with Elephant Energy for our HVAC project, we had an excellent experience working with their rep. - Michelle - she was knowledgeable and patient in answering all our questions and giving us very competitive quotes, as well as discussing some options and technical stuff. The ONLY reason we did not go with Elephant is that we realized - through the process of speaking with Elephant and other vendors - that our house is not well set up to have a dedicated heat pump system, and upgrading electrical service to support the appropriately sized heat pumps would have put the project way out of our budget, given some local constraints. But we hope they continue to give good service to other residents in the greater Boston area whose homes may be better suited.