Elite Movers Cincinnati

If I could leave 0 stars, I would, since services were not even recieved. My mom had booked with Donnie for moving on 2/13. Donnie had confirmed with my mom the day prior saying he would there at 10am on 2/13 (after my mom reached out to him; he did not initiate the confirmation). Around 10:15am on 2/13, no one had arrived and my mom had not heard from anyone. She proceeded to call and text Donnie (I also tried to call around 10:30am) with no response. We finally got a TEXT from Donnie around 10:45am stating that his team were having issues with the truck and would be there in an hour. At this point, we had already found another company to help move so we told them to not even worry about coming. SUGGESTION: Give a time frame vs an exact time and COMMUNICATE with your customers. Had someo

Donnie and Elite Movers are the most unprofessional, unethical and worst company I have ever dealt with. I was supposed to receive 3 movers, only 2 were provided which resulted in a 2 day move rather than a 1 day move. The movers were supposed to arrive at 10:00am. They didn’t begin the move until 2pm with no communication regarding being late. This resulting in moving until 2am. The second day they were supposed to arrive at 12:00. They didn’t arrive until 4pm. Multiple items were broken. The complete lack of professionalism starts at the top with Donnie (owner). When providing constructive feedback I was yelled at, verbally degraded and then harassed by him (calls, messages). Donnie then stated what I owed which was extremely inaccurate. The arguing between the movers and Donnie occurred

This was a great experience thanks to the team. Donnie worked with us on the scheduling and we didn’t have any issues. He delivered on his promises. Our movers, Brad and Ryan, were also great. Brad’s experience showed. He strapped down the truck and we didn’t have to worry about things being broken. Both him and Ryan worked very hard and didn’t complain about anything, despite some heavy lifting of our furniture. They were very friendly. They moved very quick. They were very polite. We would use them again. Thanks for the hard work!

Justin moved my stuff from my home to a storage unit. We just recently got our stuff out to put in the house. Both of my TVs were broke. Two of my end tables were Scratched up. There was a lot of room in the storage unit, but he left my couches outside, which was thrown away by the company at the storage, but left my Cushions inside the storage unit. Left my end tables for the living room outside and my brand new coffee table, which got thrown away. so if you’re moving to a storage unit, I’d make sure you’re there -Tommy

This was an exceptionally poor moving experience. Several pieces of furniture were damaged, and others were disassembled with the assurance they would be reassembled, only for critical hardware and parts to be lost. As a result, multiple items were left broken or unusable. The movers demonstrated a clear lack of care and professionalism, and the overall handling of my belongings was unacceptable. This experience caused significant inconvenience and stress, and I would strongly advise others to consider alternative companies.