Emerald Lawns - Fort Worth Lawn Care

We’ve had a very disappointing experience with the quality of chemicals Emerald Lawns uses. Their flower bed treatments have been ineffective, and despite repeated complaints and follow up sprays, the weeds in our beds are still out of control and large enough to kill our plants. My wife emailed on Monday to cancel further flower bed service, but we have yet to receive any response. The lack of communication has been just as frustrating as the poor results. When our lawn was serviced by NutriGreen before it was acquired by Emerald Lawns, we had a much better experience. Unfortunately, the quality has not carried over under new ownership. At this point, we cannot recommend their services.

I have been a loyal customer of Nutri Green for years, even before their merger with Emerald Lawns. While my grass still looks good, the quality of service and communication has significantly declined. I've repeatedly requested a courtesy call before each service to ensure my gates are unlocked for full access to my yard. Despite mentioning this over the phone and in the feedback surveys they send after each application, nothing has changed. Recently, I requested a quote for Christmas lights as part of a promotion they were running but received no response. When I called to follow up, I was told they were fully booked but that someone would contact me the following Tuesday. I informed them to cancel as I would not be available, yet they still showed up without calling first. Given these

After Emerald Green took over NutriGreen the service completely went downhill. I’ve paid for weed treatments but my yard and beds are still full of weeds killing my plants. They even forgot to do multiple applications for six months which left me having to replant and deal with a huge mess. I’ve sent multiple emails and when they finally sent someone out the spray and treat my beds their solution is didn’t work and/or their technician is doing a poor application. The service is terrible and I’m very unhappy. I would strongly recommend finding another provider. This is nowhere near the standard of excellence NutriGreen had.

STAY AWAY! So much has gone wrong with this company. At first, I thought they were great. They were the only ones that came out to my house to evaluate my needs. All other companies just gave quotes over the phone. They gentlemen came out, looked at my yard and gave a quote. A few hours later they then offered my first service for free. Thought it was a good offer - so I agreed. He said they would be out the very next week for service. Well, that was the first thing that went wrong. They never came out. So, I messaged them and they said they finally submitted a work order to get my lawn done a week later than it was supposed to be. Not only that, but the next day, my credit card was charged the full amount!! They also claimed multiple times they "only have 5-star reviews" which is clearly

Terrible customer service. I booked an appointment with Monte Wood earlier in the week and I also called the day of the appt to confirm and he stated someone will be out to talk to me about services. No one showed up. I called an hour later just in case they were running late and wait is super long and then goes to voicemail. I’m super disappointed with this and 1st impression is everything when running a business . They have definitely lost mine..