Empire Home Center

My contractor knew to come here to order basement windows, custom sizes, and to look for to floor tiles for a basement bathroom upgrade. Good selection of everything needed for bathroom and kitchen makeovers. Good prices and helpful staff. Decorative items, accent rugs, too.

The men at Empire Home Center were phenomenal. The young man who was working the stock room in the back came out to the floor and spoke with us, helping us figure out which toilets we would need and then went to the back and got everything we will need including the pedestal sink we wanted. The salesman even helped load our vehicle. Both were very friendly and courteous.

Let me start by saying the customer service here was horrible. This was our first time at the store and from the beginning I said to my wife that the sales person (Doug) helping us had poor customer service. I thought maybe he was just having a bad day. Anyways we were there to purchase countertops, not to make friends. We purchased two pieces of countertops and paid for them to be cut. We explained how we like them cut. Doug also drew a picture of the cuts that we agreed on. Several days later we are told that the countertops were done. When picking them up. I noticed that they were not cut correctly. I informed the young man who was helping us of this. I explained to him, how we wanted the cuts, and again had a picture drawn up. I thought the second time explaining and drawing what we wa

After 4 years of living with pretty much no kitchen, we spoke with Paul and he took the job on. He and his crew did a fantastic job from start to end. They were helpful through every aspect of planning and spot on for bringing our kitchen back to life. We couldn't be more happy than we are. Thank you, everyone at empire for giving me countertops and cabinets again!!

My experience with Empire was quite a journey. Communication was poor none the least. I started an kitchen remodel and it was difficult throughout the entire process. From the installer starting the job, communication throughout the job occurring, issues after issues with employees, workmanship and process was difficult. Going with the higher grade cabinets and being assured from the sales associate with the better quality of not just cabinets but also service was far from it. The orginal installer was first bragging how quickly the job would be and foul language used while installing. Cabinets coming damaged, replacements taking 8-10 weeks after orginal install. Once installed the quality was so pour and when speaking with management the attention to detail was so horrid. When bringing it