Emser Tile

I ordered tile from Emser to complete a renovation project. The customer service rep sent my tile order to a business that was no longer operational in a different state. When I call to inquire about my order, she lacked accountability for her mistake, with no apology or remorse. When I contacted them for an update regarding my order, the rep was dismissive and failed to contact me back. This mistake delayed our project by over a week. Due to the lack of accountability and subpar customer service, I do not recommend this company.

As with any contracting job there are always hiccups. We needed to replace to tile pieces that were broken during our project and no one had them. Luckily Emser to the rescue. They had what we needed and saved the day. Staff friendly and showroom is a tile dream. Remember them for your next tile project.

During our 2 bathroom renovation our contractor discovered we did not have enough tile Thursday afternoon and the company we originally purchased the tile from said they could not get the needed tile for a week even though they were the ones that did not measure correctly. The contractor said he had to have it for the weekend in order to complete the job. I contacted Emser directly and they went way above and beyond to help resolve this issue. I was shocked because a lot of companies now days don't offer any help but this company was our saving grace and the contractor was able to finish the job on Sunday. This is an amazing Tile company.

Very good place to deliver. Folks are very nice.

Very friendly and professional!!!!