EPIC POOLS

We sat down w/ Duke Machado at Epic Pools & Spa Killeen 4/2023 to hire them to build a concrete fire pit w/ bench seating & to purchase a hot tub. We were told entire project would start in 2 weeks & take 2-3 weeks to finish. We were required to pay half down $13,750 so hot tub could be ordered. Finally 6/26/2023, Duke & team began our project. 6/27 rock was to be delivered but wasn’t. 6/28 his team broke 3 irrigation lines, including main line, driveway & fence after bringing a fully loaded dump truck into our yard. We asked when items would be repaired & received a response 7/1 from Duke that he was ill & it would be a few more days. We noticed our extension cords from backyard were gone & we asked for those to be returned by Duke which took 2 months to be replaced. 7/3 Duke came to repa

I will start by saying I would definitely recommend this company. I worked mainly with Duke during the summer which was extremely hot!!! He always answered my calls and text messages and addressed all of my concerns. This was a big step for me and I was very apprehensive during the entire process. Duke never pressured me to stay with it for whatever my reasons were and instead took the time to point out the benefits and excitement would gain upon completion. I’m glad I trusted him and saw it through …..because I love my pool♥️♥️♥️♥️😁😁😁😁. The crew worked hard and took pride in everything they did. They were patient and courteous each time I encountered them. Thank you Duke!!!

This was a new experience, building a DesJoyaux Pool and a stressful one for me. Epic Pools design team did a great job of designing within the confines of our small back yard. The construction crew also did a fantastic job. Our pool was completed ahead of schedule. I signed the contract on 6/13/2019 and it was completed by the end of July. I know that I have any issues Epic Pools will be there with a phone call. We are loving our Desjoyaux Pool. This pool is so easy to maintain and the operating cost in utilities are minimal. I do not see a notable change in our utility cost. Best Regards

My family loves our Epic pool. Duke has been a joy to work with. I have no problems with my pool and it is four years old. Give Duke and Epic Pools a chance you will not regret it Happy Epic Pool owner

I have had the worst experience with any contractor I have worked with using Epic Pools and Spas. The whole process has been completely unprofessional and work with many contractors. They will blame anything that goes wrong on you and if you do decide to do business with them, be prepared for major delays, failure to complete on time, no communication in a timely matter. Also, do not expect them to put the customer first. I deal with customer service business myself daily and they have no customer service savvy at all. Took me 9 months to complete a 6 week process.