Erik Matthews Plumbing & Heating LLC.

I reached out to Erik Mathews to have him convert my oil to natural gas boiler system to get one of those tankless water heaters just before the pandemic and with that all work for everyone had come to a complete stop so he was never able to start. Well as the old saying goes, All good things come to those who wait. Erik’s crew came in 6 months later he and his crew did a phenomenal job. They took away all of the old stuff and installed this new quiet tankless heater. If I could give more stars I would. The service was great, the crew explained what was what and well here I am raving about my new boiler. I HIGHLY RECOMMEND Erik Matthews plumbing.

I hired Erik Matthew’s Plumbing and Heating, LLC to fix my heating issue, and their technician, assured me he was 99% sure that replacing the circulator pump would solve the problem. Trusting their expertise, I agreed to the repair and was charged $900. After the work was completed, my heat still wasn’t working. When I contacted the owner and asked for a refund ( or at least partial) or to have my old circulator pump put back in, he refused. Instead, he told me I actually needed a new boiler—something that should have been properly diagnosed before charging me nearly a thousand dollars for an ineffective repair. His solution? A $150 credit toward future repairs. Why would I spend more money with a company that already misdiagnosed the issue and wasted my hard-earned money? To make matte

Thank you for sending Miguel He worked really hard and very careful to make sure everything was perfect. He was polite and explained everything to me. He had a challenge of working with 60 year old toilet. Thanks again. I will highly recommend you.

This week we used Erik Matthews for the 3rd time since buying our house 10 years ago. Each time we have used Erik Matthews plumbing it has been an easy experience. The crew have showed up on time, been respectful, cleaned up after themselves, and prices have been more than fair. Our most recent call to Erik Matthews plumbing was this week for a pipe under the sink that was leaking into our basement. We were able to get someone to come the same day as our call. Zach showed up within the time window we expected, he was quick, polite and very patient with my puppy that would not leave him alone.

I would not use again. Tech showed up, didn't introduce himself, didn't say his name nor ask what mine is. Walked down to the oil burner, I explained the situation going on, he worked for an hour and 25 minutes, came back upstairs, told me he needed to go over my invoice with his boss, then showed me how much his "work" was going to cost me (an arm and a leg, naturally.) My fault for not asking pricing up front, but how do you show up to a service call without introducing yourself, explaining the work you are about to perform, and explain the fee, BEFORE you do the work? Definitely would not use again, we obviously were ripped off.