Etcheson Spa & Pool

The building that is just north of Monical's at Main and Virginia now contains collectable, antique and thrift items. We were told it's actually the overflow from a house next door that contains like items. That building has two stories full of goodies. Didn't purchase anything on our first visit, but I'm sure we'll check back now and then.

I do not recommend doing business with this company. They do not take responsibility for their mistakes, they left us with a damaged pool and a mess to clean up. Very poor communication, did not respond to our inquiries. Refused to refund a $1000 deposit we had on a liner after their actions damaged our pool giving us no use for a liner. The owner John wanted to blame the issue on the way the pool was installed but the pool had been fine for 10 years up until they removed the floor knowing it was going to possibly storm later in the day. It did storm and the wall caved in, not a coincidence.

After two calls to John with no response I decided to post a few pictures of what’s going on so customers can see how they operate. This is the result of my elderly parents having their liner replaced (partially replaced). As you can see a sharp object was left on the floor of the pool and looks to be ready to puncture through the new liner. Along with this and several other issues the liner needs to be secured in the two different locations shown in the pictures. John, stop putting these elderly people through the stress of dealing with your lack of follow up and just finish the job, the right way. Still no response……

Two days ago, I went to this store as a last resort having been unable to find anyone in our area to service our pool since the original installer won’t return My phone calls or emails. I forgot about Etcheson actually but decided to give them a try. When I walked in, I announced that I needed sand so I could change my own sand filter. The staff were so pleasant and attentive. Fun actually. They answered all of my questions without making me feel like a bother. They loaded my sand without me even asking - other stores made me haul my own out. Fast forward 2 days and I was still trying to finish the job myself. I couldn’t get the filter put back together so I called the store and cried ‘uncle’! We laughed and he got me scheduled for tomorrow. John also gave me some tips to do with

The team at Etcheson is always extremely helpful! When I bought my most recent home I had never managed a pool in my life. I can walk in the store at any time and they will help walk me through any issues that might pop up. I definitely recommend supporting this local business. They have helped me countless times with free advice to keep my kids swimming all summer.