Express Appliance Service, LLC

Worst service ever. We had to use them through our home warranty. They sent a guy out to diagnose the problem. He did and said he ordered parts. They then sent another guy out to diagnose the same issue. He also ordered parts After 2 weeks, the parts came and the first guy came back out. He supposed fixed the oven however the burner which he diagnosed as faulty he did not fix. Said he needed another part. THAT HE HIMSELF CLAIMED HE ORDERED!!! Well..I thought to myself, at least the oven worked. WRONG. Turned the oven on and it immediately smelled like gas. Temperature never rose.correctly so the.issues were never fixed. Called the company back to inform them of the issue. The operator was useless. So they send the same guy out again. Again no parts. He asks ne what was the issue and I when

Had them out through my home warranty. They caused even more damage to my appliance. Broke peices off then said they were missing. Now my warranty wont cover that part of my washer. The part never leaked before he came out and now it's is. Do not recommend. Let alone the part he did supposedly replace. Is broke again and needs replaced all with in 30 days of repair.

James was very knowledgeable about the issues I was having with my washer; greatly appreciated the common sense approach to tackling the problem! As for the rest of the team, I was assisted by Angel as well… very knowledgeable and professional. (I find it difficult to believe the poor ratings - everyone was courteous, professional, and service was timely)

Express Appliance Service was assigned by my home warranty company to repair my washing machine and dishwasher, and the entire experience was excellent. The scheduling process was extremely efficient, and Kelti, the technician, was outstanding—professional, courteous, friendly, and highly skilled. It was also reassuring to have the same technician throughout the process, from the initial diagnosis to the follow-up visits after the parts arrived. Overall, a smooth and reliable service experience.

I would give -5 stars as a rating for this company. They were assigned as the service contractor by AHS Warranty. It took over two weeks to schedule an initial appointment for appliance repairs. The service was subpar and the technicians are unskilled at diagnosing and repair. It rook 4 recalls by AHS t get my refrigerator to stop leaking over a 2 month period. Each technician provided a different diagnosis. The company does not provide written repair forms. Stay away from this company. The owner of the company called to challenge my complaint about a technician who falsified a claim report. When confronted hr he only expressed interested in his company’s reputation and not customer satisfaction.