Falconi Energy

Were very helpful and responsive. Had an issue with our furnace looping on the coldest day we have had this winter. They sent Matt out and he was just awesome. Very pleasant and professional, despite having driven through a snow storm that dumped almost 2 feet of snow. Thank you, Matt. Every time they send you over, I know I am in good hands.

I wish I could give 0 star if that was an option. All the customer service reps are extremely rude, including Kathy and Deb (long time ago). They don't show any listening to your issue, but just simply yell back at you questioning why you ask such a question. I regret so much paying for their heating oil at such a high price. Do NOT recommend their service! This is to re the owner's reply: If Kathy was doing and saying something in your third paragraph the other day, I wouldn't end up writing this review. Also I am disappointed again that my experience with Kathy was twisted. What you described in your reply was NOT my true experience with Kathy. Kathy didn't allow me to finish describing my question first at all. I said a few times that "can you listen to me and can you allow me to say

My mom’s oil heater was not turning on and they sent service within an hour for her! Matt was kind, fast and efficient! Her home is warm again, thank you!

Best gas station central Massachusetts No competition!

Falconi services the homes at the boarding school where I work/reside. These folks never disappoint. A gentleman just came out to service my unit for the winter and as expected - friendly, courteous and great at his craft. Even when I stop by the full-service gas station in Southborough, I am always treated with courtesy and respect. Lest you lament that customer service and decent folks have gone by the wayside, I submit Falconi has found the secret recipe with their customer service and staff.