Ferguson

I had used Ferguson for a home build years ago and purchased from them so many items. It was a wonderful experience. Unfortunately, during a recent need for a remodel, my experiences were not the same. Upon the first visit, the greeting at the front was welcoming. The in store help, however, felt dismissive, and it was not overly busy. Giving benefit of the doubt to a rough day or issues unknown to me, I decided to try a different day. The second visit was pretty awful. Rude at the front, only one other customer with an associate in the sales area with many associates at an empty desk and very little traffic in store. I kept fortitude to give benefit of the doubt, but upon asking an associate who could help me, resulting in two people just looking at me saying nothing (which said everythin

I have a cabin that was built in 1957. I don’t know when the sink was replaced, but it wasnt pretty the guys at ferguson boise Taylor Ryan, Joe and Corey helpmed my uncle and i find all the parts and tools i coukdnt recomend these guys more highly!

Came here to pick out plumbing fixtures. What a great show room. All kinds of high-end brands and great pricing...very knowledgeable as well

Always helpful and they usually have what I need. Ryan and Joe are knowledgeable and professional.

Not sure why I have spent over half an hour on hold only to end up speaking with someone in Boise when all I needed to do was speak to the Pocatello branch to verify that an order I placed has arrived and been unloaded from the truck. Would have been 5 minutes or less if I had been allowed to speak to the store directly. But phone agents also need to listen to the customer. When I say I need to see if an order I placed arrived in Pocatello, there is no need for the agent to call Idaho Falls. I had already spoken to the Idaho Falls branch when they called me to verify that the tub had arrived there, and they were sending it on to Pocatello yesterday. Unnecessary run around and long hold times have made for an unhappy customer. Update per the response from the owner. Once again, listen to