Ferguson Home

I went in to look for some bathroom faucets because we're remodeling all of our bathrooms. Customer service was non-existent; one lady sitting at a computer didn't even knowledge my presence or asked if I needed any help which I did, and the other guy seemed annoyed that I was in the store to begin with. He got a little flippant with some of his responses to my questions, until I put him back in check. With so many options out there I would not waste my time coming back here, which sucks for them, because it would have been a fairly large initial purchase and a potential return purchase for future work we will be doing to our house. To the people working there- don't pick a customer service job if you don't care about customer service. People like you are the reason that AI and e-com

I must not have looked rich enough to get their attention or have them be polite. No one even came to help us when we stood there for 30 minutes looking at faucets. We were also looking for front door hardware, and the person at the front desk told me they didn’t have what I needed. I proceeded to tell him how to search his own website and he did in fact find what I was looking for, but was not very impressed with how they treated me as a potential customer, so I will go elsewhere. The prices are also very high relative to other retailers.

We have bathroom project, this place has a very good selection

Nice showroom - don't buy from them. It's a nice showroom and you should definitely go look at bathroom fixtures there. But for the love of God, don't actually buy from them. We made that mistake early March, and were told that some of the fixtures were back-ordered and would be 6-8 weeks. Fine, we were out early, our contractor hadn't started yet, that was still acceptable, and the things that go in early were all available sooner. Six weeks passes, and we get an email saying "Sorry, more delays, it will now be another six weeks". That's getting tight, but we can make it work. The day after the remaining parts were supposed to ship, we get another email, saying it's now two more weeks. At this point, it's not "tight" any more. It's too late. So I go online, find the *same* supplier t

Hands down the best resource if you are remodeling your kitchen and bathrooms. The Manager, Greg Malone, leads a great team who are knowledgeable, helpful and trustworthy in their advisements. We tried other places, but always return to Ferguson in Lake Oswego for their excellent customer service.