Ferguson Home

I went in without an appointment and was still greeted and assisted with enthusiasm. Camren checked in with me while I perused. We made an appointment and before I left she set me up with an online account so I could keep shopping and prepare for our appointment. Their website is easy to navigate, and has a lot of options. She was ready to go at our set appointment and had checked my online folder to see the direction we were headed. She is knowledgeable, a pleasure to communicate with and very skilled at navigating all the catalogs in addition to the online system. Not once did I become overwhelmed or anxious. The store is very clean and spread out so you can really have a good view of the products. I’m so glad I was referred here by my uncle, who is a plumber.

Friendly, knowledgeable staff (Camryn & Rhonda). The showroom is self-service with online info at each product. If you want a consultation, call ahead. Caryn spent quality time with me discussing quality and style. Most of the product only took a week to get here. They use Estes for delivery so product like bath tubs and sinks show up in good shape. Will definitely use again!

Really nice showroom Great to browse and see products on display

I ordered a white Toto toilet, it came in with a almond bowl and white tank. I returned the bowl for a white one but in a ada taller model. The counter guy, Michael assured me the tank would fit the bowl. I specifically asked him 2 or three times but he again assured me it would fit. I live an hour away from the store so I didn't want any more mistakes. I got home it didn't fit, I called Michael and said bring it back and he would exchange it no problem. If he would have taken 5 extra minutes to double check it would have save me from another 2 hour round trip. So it took 3 trips to town, thats 6 hours driving time. No I will not be going back to Ferguson's in Medford again. When I remodel my next bathroom I will get my Toto from Amazon.

After receiving the wrong size vanity counter on the initial delivery(about a foot too short), and calling many times to verify our correct delivery, I’ve left several messages and spoken to one person about our delivery today ( which as of 4:40 hasn’t happened). No call back, no countertop. The operator answering the calls was super helpful and friendly, but never heard back from our salesperson/manager. Yes I’m venting here and would love to be able to give a better review and have my bathroom done.