Ferguson Home

I have been shopping at Ferguson Home for six months now, and the experience has been nothing short of exceptional. Over several visits, we’ve outfitted our home with a new refrigerator, kitchen faucet, a toilet, a new cooktop, and all the faucets, shower fixtures, and replacement hardware for our master bathroom. While Ferguson carries top-quality products, a company is only as good as its people—and Maddie is what makes Ferguson great. The service she provides us truly gets better and better with every visit. She has been instrumental in helping us find the right products that match both our aesthetic style and our functional needs. What sets Maddie apart is her commitment to the "full support" model; it is never about a quick sale. She ensures that the solutions actually work for our ho

When you walk into Ferguson with its gleaming showroom and countless options for your home and kitchen, it's difficult to understand the one-star and two-star reviews online. Upscale options and tremendous variety abound! But when you're not visiting just to gawk, and you're genuinely attempting to assemble components for your soon-to-be refurbished home bathrooms, you begin to see the shortcomings of Ferguson. Despite numerous employees, forget anyone helping you because you'll soon discover that all the other customers have "made a reservation." Okay, that's an easy issue to solve in the future. Without a "reservation" we were encouraged to scan QR codes for each display to determine available finishes, prices, and measurements. But not even the most modern phones could scan the world's

I’m extremely disappointed with the quality of the mirror and trim supplied by Ferguson. This unit is brand new, very expensive, and the top trim is already warped and separating from the frame. This is clearly a manufacturing or material defect and completely unacceptable for a product at this price point. When you purchase from Ferguson, you expect premium quality and proper quality control. Instead, the product arrived with visible defects that undermine the entire look of the bathroom. There is no excuse for a brand new fixture to have this kind of flaw. Very frustrating experience, and I expected far better from a company with Ferguson’s reputation. I’m hoping Ferguson stands behind the products they sell and makes this right.

This is truly the worst place to do business with. We spent a small fortune with them and their salespeople all act like they’re too good to work with you. On top of that, their installation staff is terrible. We’ve had to have our icemaker replaced twice, remounted three times, our drawer fridges mounted because they forgot. Now I’ve realized that they never mounted my kickplates to my dishwasher or range. Plus they charge full retail price for everything. Better to just order off the internet, save a fortune, and then hire a handyman to install.

Ferguson Home Nashville has a beautiful showroom with many beautiful items. I’ve been interested in purchasing items but of 4 visits, I’ve only been greeted and acknowledged once and no one has ever offered to help.