Ferguson HVAC Supply

Our HVAC failed over Independence Day Weekend this past summer. It was hot as could be over a holiday weekend and I knew finding a technician was going to be nearly impossible and a few phone calls proved that theory true. Through a little DIY troubleshooting I identified our issue, a bad start/run capacitor...the top was completely bulged so It wasn't a difficult diagnosis. "Great!" I thought, I'll just call an HVAC supply company and get a new capacitor (Independence Day fell on a Thursday and fortunately a lot of businesses were open on Friday). Not so great...every supply company I called would not sell to a private individual, only technicians. One company actually came right out and admitted this was specifically done "protect the livelihoods of their customers"...i.e. the HVAC

This goes for the consumer plumbing supply side of the business - My business partner (female) and I have dealt with these guys on a few occasions as walk-in customers with a wide range of questions regarding our rental properties, some off the wall, some pretty vanilla. Never once did any of the CSR`s treat her or me with any type of condescending attitudes or tones, despite what our level of knowledge in the discussion was. My partner can attest to the treatment woman can, and often do receive at these types of supply shops which service male dominated trades. But these guys listened to everything we had to say and made sure we understood all the jargon and acronyms we wouldn't be expected to know. I went in to order a pressure assisted toilet, the CSR told me why he avoids them, but o

Staff could care less about your needs. "I dont know just look on the wall" is not a good answer for a customer. The sales department seems clueless about plumbing parts and functions. Their hub to satelite ordering is slow and inaccurate. Nobody seems to really hold any liability to their word. There are many reasons I am currently livid with them.

First time customer on the HVAC side. All three guys at the counter were very helpful and friendly.