Ferguson Plumbing Supply

I have used Ferguson before and never had issues. I sent a coworker to grab a part today and the customer service she received at the store was appalling. I was shocked to hear how dismissive and down right disrespectful the man working the store was towards her. Looks like I’ll make the drive to other suppliers after her experience today. Ferguson, I wouldn't have the man working the storefront handle customers anymore if you want to keep customers.

My experience with Ferguson has been absolutely amazing! My water heater busted on Wednesday right before Thanksgiving. The sales team at Ferguson was able to find the replacement water heater I wanted at another store and have it shipped to my local store by Friday! When we arrived at the store to pick it up, the water heater was larger and heavier than I anticipated. The exceptional staff at Ferguson offered to deliver the water heater to my home that day so I didn't have to go the weekend without hot water. The delivery driver followed me home and helped me unload the water heater. Truly outstanding customer service - could not recommend this place more!

I needed 2 thermostats & 2 elements for my HTP water heater. Max helped me in every way. They did not have the parts nor did they have the parts in their system. But Max tracked them down for me, found a supplier, let me know a timeline, researched 2 day air shipment options, & communicated fantastic! I ended up finding the parts through a faster path for me to get them sooner but Max was everything you could ask for with help & service.

I'm just a homeowner who happened to know which water softener I wanted. Ferguson and their staff went above and beyond for me and my family. I arrived with a minivan which couldn't transfer the item I was purchasing. It was after 3pm on a weekday, and we were projected to have a winter storm that evening, leaving most businesses unsure about ops the next day. My hubby and father were going to install the device, so I couldn't just call my plumber and ask them to pick up. The sales associate spoke with the owner to see what they could do to help me out. They ended up delivering the item for me. I asked what I owed, and he said nothing. I couldn't believe it! I would have happily paid $69 plus for same day delivery given that my dad was on his way from 2 hours away to work on the install th

The man that helped me and man do I wish I got his name! Was amazing! Trying to find a dress up kit for a unit that is actually all concrete and the fixture itself other than the tub spout is over 60 years old. He worked with me for over a half hour trying to help me fabricate it if necessary. Amazing staff, unbelievably helpful and all around great place!