Ferguson Plumbing Supply

I come here for all my bathroom needs & sometimes just to say hi to the AMAZING workers. Shout out to the branch manager Matt, always willing to help and making sure you’re happy & keeping the whole place organized! Scott and Karl in the back know just about EVERYTHING there is about bathrooms and water heaters. Niki for a good laugh. & SAM GAYLOR for running things in the back. BEST Ferguson iv ever been too. Oh yeah and Ali is pretty cool too. 10/10 Recommended Also I miss the old counter girl! 😉

Called in and paid for an order for my wife to pick up. It is about 1.5 hours one way if the traffic is good. She ended up getting there 5 minutes after they closed, most of the crew was still in the parking lot talking. Apparently, they remembered the order but she was told, sorry, come back tomorrow at 7:00. Poor customer service, not sure if it is the office or corporate so gave them the benefit with 2-stars. Canceled my order and ordered it from Amazon, paid a little more but it will be here tomorrow and saves me 3 hours driving.

Had terrible experience with their customer service. Bought a Wolf range and within weeks the oven stopped working. For two weeks calls and emails went unanswered. Only after I contacted their corporate office did I get a reply. A week later a repair person said it was unrepairable (and had a gas leak). Another week later it was finally resolved. It’s a terrible feeling when a brand new, high end range isn’t working and the dealer won’t answer calls/emails.

Harvey, Abraham and Camille went out of their way to help me out. Highly recommend.

Best customer service in a long time. 😎