Ferguson Plumbing Supply

DENNIS over on the Plumbing side is the best. Always super fast and efficient and never hesitates to go above and beyond to help out or look up and find the odd stuff we need. Always a pleasure when we get him at the counter.

I have been a long-standing customer of Ferguson on Hollins Ferry Rd, visiting the location almost daily. The staff consistently provides me with the necessary products and services, and if an item is not in stock, they efficiently process a special order for me. I have always been impressed with the customer service, particularly from Jimmy and Dennis, who have been my primary points of contact. I have developed positive relationships with several employees at the location. However, I have recently experienced some issues since Jimmy transitioned out of counter sales and two new staff members joined the team. While I do not have any problems with the new staff members in general, I have had difficulties with Jamal, who tends to try to instruct me on how to perform my job. Instead of liste

My heating and AC company bought a TACO Valve Control Board from here 3 years and 1 month ago. We started having issues back in August with the board, but since heat wasn’t needed in the summer we could not get the board to fail until heat wasn’t needed needed full time. This pushed the control board out of the 3 years warranty and Ferguson will not honor the warranty or even give a break on the replacement part. Never use this company they do not stand behind their products that they sell.

We needed a new kitchen faucet and Jimmy, the counter agent, could not have been more helpful. He showed us on his computer different models and we ended up purchasing a model that was cheaper than the one we were planning to get first. This is a huge warehouse with lots of choices.

1st time visiting and was greeted by very helpful service representatives. Came back to the shop to get the part I needed to hook up my gas range and Mark not only assisted me, but also helped me get a tight adapter off an old pipe which saved me the hassle of having to buy another one. Definitely don't waste your time at Home Depot or Lowe's, you will find people here who can direct your home repair needs in the right direction with the right part. Thank you!