Ferguson Plumbing Supply

Went to store on Friday 19 February about 11:30. As I got into the store there was an individual between the counter. I stated good morning, the individual stated, what do you want? I again stated good morning, the individual again stated, what do you want? I stated nothing now and walked back out. The customer service at the establishment or this individual needs to customer service training. I will not be shopping there any more and will inform all my friends and businesses.

Always friendly employees that don't talk down to you if you do not know the name of the item you need. They are knowledgeable if you describe the job and part they will pick up on what you need.

Good customer service but probably one of the worst places to have an account set up at. I’ve tried to set up a credit account multiple times over the years and every time I go to use it it doesn’t seem to be listed. I end up always having to pay on the spot instead of running products through an account. Definitely not Contractor friendly with accounts.

Called, waited 20 min on hold to get a guy who sounded like he did NOT want to work there and very vague about company products, tried asking what cost would be for product with exact sizes type etc and the answer was "it varies on what you want to get" I just told you what I wanted. At least he said they sold what I was looking for, not sure if on hand though. Hope their in person customer service is better.

Friendly and helpful staff. They seem to be geared more towards contractor and commercial customers, but you can walk in here and get stuff too. However, I didn't see prices on anything. I downgraded them one star because the cashier was not wearing her mask properly ( below the nose) and even pulled the mask down once while talking to me.