Ferguson Plumbing Supply

I have waited for two years to write this review to see whether my initial impressions would change. First of all, I would give Fergusens a 5-star rating for their customer service, timeliness, etc. However, the Thermador Range that we bought (30" four burner, model TPRD304WHU) for $ 6,200 is woefully deficient and I deeply regret purchasing it. Why? At full heat, the famous 5-star burner which Thermador touts as a new and improved burner, sends flame and heat up the sides of the pot or pan (even a large, 14" skillet) thereby heating the handle and scorching your hand. This means that you can't heat a pot or pan at full heat, and when you turn down the heat, the next defect becomes apparent: the five star burner heats the bottom of the pot or pan unevenly--very hot at the points of sta

Terrible products! We built our home 2 years ago & got all of our fixtures through them since that's who the builder used. Our black faucets are all peeling & showing the metal below. I was attempting to clean the sink this morning & the black completely came off the drain. As if that isn't bad enough, they are way higher than anywhere around, so that in combination with the poor quality is a double whammy. Now we are going to have to spend money on new faucets (not at Ferguson), not ones like this, that should last a very long time... Not two years!!! ***In response to your response... As we stated in the review, all of our plumbing was purchased from your store on Ackley & are only 2 years old. They should not look like this!!!

Everyone was very knowledgeable and very helpful, especially considering it took 20 minutes to find a part that they don't sell and that's only worth $5. They even gave me the manufacturers phone number so I could get it myself. Parking is a little confusing, because the store itself doesn't face the main road.

Friendly and courteous service. 1000 percent better than wandering the aisles of the big orange box store looking for the right fitting.

I’ve called this location to try to order a part, I understand that staffing can sometimes be an issue so I won’t be to harsh however I called at 12:39pm and after being on hold for about 30 minutes the plumbing person picked up the line and asked what I needed once I told him what I needed the phone just hung up, I’ve called back and the associate said that sometimes the phones cut out. I called from both my business line and personal and am currently still on hold on both phones, it’s been an hour to try and get a part… it may just be better to go there I don’t understand how the people initially answering the phone can’t just look into the computer?