Ferguson

I paid for a large order in Aug-2025 and 6 months later, I still have not received all items. I have called repeatedly only to be put on hold while 'research is being done". I have also repeatedly asked to speak to a manager. No manager has yet to call me back. It's ridiculous to have to continuously follow up on items that should have been delivered within 6 weeks of ordering.

What a service . I love the Rutland store. They know what they are doing. Out here just for a bag of flex and 2 start collars, over 35 minutes. Insane can't believe how Ferguson can have this type of employees. Really bad experience out here.

Very friendly. Went out of his way to help even though he didn't care of the item I had. I really like going there but not to many times,that means something is broken.lol

Our AC went out and the AC company we hired was quick to get in touch with someone at Ferguson to secure a new compressor for us. They told us it was in stock and could be picked up the following day. Our tech arrived to pick up the part, and they had promised our AC company a part that was already sold to someone else. They said they could order one from Alabama and have it here in 2 days. When our tech called back after the 2 days, they said they had in fact not ordered the part like they said. They offered to have it expedited from out of state to get our AC back on faster. Fast forward 4 more days, and when our technician called them to come pick up the part... they had once again lied. They said they had in fact never ordered it and that we'd be better off contacting the manufacturer

Worst supplier in town, literally lied to me twice about ordering a compressor I had them order. Each time I called them they said it was never ordered after I asked them to order it. Told me the part was in stock and when I went to retrieve it they said it was promised to another customer AFTER I had already paid for this part. Not only this. The clerk I worked with had the worst attitude and told me his customer he wants to quit. If I could give negative stars I would. This mishap is now costing my customers upwards of $400 for shipping after the man who answered their phone told me to call another supplier. The level of incompetence I have experienced with Ferguson supply is out of this world insanity, and bad for doing business. I will absolutely never recommend this company to anyone