Ferguson

Ferguson as a company is a terrible organization. I called a location looking for a certain part, they told me that it was at the Secaucus store. I confirm the part number they said yep that's it. I asked how many they had in stock they said plenty. I looked up the part number and it was for something totally different. He made some excuse about what I was looking at being a different part number internally but that he confirmed the part was available. I asked for the guy's name he wouldn't give it to me He just hung up the phone. I drove 40 minutes away to go get the part, And they didn't know anything about it or anything close to it will recognize the part number he gave me. They didn't carry the category of part that I was looking for. I was so perplexed, but after doing some d

Came to buy a couple of things the most useless staff. They don’t communicate they annoy you they are not helpful and they don’t care. Why would you run a business like this. May as well as shut the shop completely useless and would not come back. Save yourself the trouble go to homedepot.

Poor customer service Went there twice and 5 phones calls and still waiting for my credit . Its been two weeks and being told every single time that we are going to follow up with you within few hours and days passing by and no words from them

As a regular ole retail customer, I came here to buy an AC unit that the website said they had one left in stock. I also called ahead, and the guy who answered the phone was incredibly helpful. Same vibe in the store. I was helped by a lovely man named Christian, who just could not have been friendlier. Service was fast.

This place saved me last week when my water heater broke! They were so nice and understanding, if I lived closer this would be my #1 spot! Thank you so much for your help when I was desperate.