Ferguson

Purchased a vanity online. Good experience. It went on sale for Black Friday, after ordering and before receiving, I requested a credit for the difference. The original representative said his supervisors wanted me to return and repurchase for the credit, which was ridiculous. All I wanted was to get a paper transaction for the difference. Why would a company wanted to pay a shipper to pick up and return, then reorder (a non-stocked) item, then have it reshipped and redelivered…..a little bit absurd and costly for Furguson. I finally was able to get a customer service rep Joseph Schlesser to help. He was able to take charge and get the paper credit. He was able get me the large differential for the sale price credited to my credit card. One and done Thanks Joseph, for a newer representativ

I’ve had the pleasure of working with one of Ferguson’s top sales representatives, Joseph Schessler. He has been extremely helpful in answering all of my questions regarding materials and my online Ferguson account. Ferguson is truly fortunate to have a representative like Joseph on their team. His professionalism and dedication make a real difference. I’ve saved his contact information and will continue to reach out to him for any future questions or concerns.

I’m not giving one star because the store itself is always clean, organized, and easy to navigate — you can find what you need quickly. The real problem starts at the checkout counter. You’ve got three guys staring at a computer while a line of blue-collar workers — many trying to get to a job site or dealing with an emergency — are left waiting and ignored. I wouldn’t be writing this if it was a one-time thing, but it’s happened dozens of times. The staff really need better counter ethics — get the customer taken care of so they can get back to helping their customers. That’s why Leman Pipe smokes Ferguson when it comes to service

Great store, great staff, thank you for you help. I twisted off the hot water valve and had a 7am emergency visit to the store on commercial. I have an older 1983 built house and was terrified that there might be no Kohler parts to rebuild. Ferguson plumbing took their time to match the broken valve assembly and hooked me up with the rebuild kit. I installed it, it is correct part, and works great. The house has water again.

We ordered a K-31641-DRY-0. I asked Chelsea many times to make sure it was drylock. We are supposed to have it installed by a contractor on Saturday. Today(Thursday) it was delivered and it is NOT drylock. Customer Service is not able to get us another one so now we will have hole in our floor with smells and we have 2 cats. Our toilet is getting removed to put in a new hot water heater and did not want to put back an old toilet. We are very upset!!! Especially since I asked her many times to make sure it was drylock. I called with the exact model number and she ordered it in 2 wrong pieces. Then Matt was not able to resolve the problem. It is not his fault but the money won't even go back on our card for approx 1 week. Thankfully we can afford to still purchase another one but some peopl