F.H. Furr Plumbing, Heating, Air Conditioning & Electrical

I had Matt in today, with Jonathan shadowing him, and they did great work! Every part of the process was explained to me - what was wrong, what that meant, what it was supposed to look like, and how to fix it. They originally came in for the yearly free maintenance check you get with a membership, but they found an issue with our water pressure system. They fixed it within a couple hours, and were out of my house by noon with a full comprehensive list of what they had done, how long it should last, and an easy expectation that if *anything* was wrong later, they would fix it (for free, up to a year later). Both young men were very helpful, friendly, and professional.

What started out as an issue with water acidity exposed a problem with the iron filter on my well. Allen came out to the house and assessed the problem and called on Jacob as the problem was larger than just adjusting the system. Jacob adjusted schedule and came out. After identifying the problem he gave me pricing on removing the 25 year old iron filter and adding an equivalent and also addressed a problem with sediment. I didnt expect the visit to be so big a job and Jacob had to go get parts. It was 5pm by time he had everything at the house and, with a smile, he was ready to install and stay 2 to 3 hours past his work schedule. He never griped or indicated any distress with having to work late. He did a great job of removing the old filter and putting the new one in place with all th

The representative was punctual and professional in demeanor. However, as someone who made it clear I’m not knowledgeable about HVAC systems, I was hoping for more explanation and guidance about the different options available. I found myself repeatedly asking for clarification, and much of the conversation focused on the limited time of the Costco promotion rather than helping me understand the systems themselves. For such a significant investment, I would have appreciated who would have been more consultative and educative. By the end of the visit, I found myself wanting to seek quotes from other companies, even though I genuinely would have preferred to move forward through Costco.

I was very happy with everything Dominic Suarez serviced at my home. He is very knowledgeable and professional. He let me know what was necessary to take care of and what could wait. He managed to get me at a place with my system that will work for me financially at this time and improve my monthly electric bill. Dominic was very personable and I enjoyed getting to know him. I will enjoy working with him again. Beth Chittenden 🙂 Chen did an excellent job cleaning the units in my home. He eas very personable and told me everything he would be doing and showed me pictures of before during and after. He was very thorough and I appreciated him cleaning up and encouraging me to keep up the filter changes to help maintain the condition of the unit. I give him a perfect score if 5. Than

I had a great experience with Chen Zhang, a technician. He was very friendly, professional, and clearly knowledgeable about his work. He took the time to explain everything and was extremely helpful throughout the entire process. Chen arrived right on time and completed the job efficiently without cutting any corners. He worked diligently, made sure everything was done properly, and finished in a timely manner. It’s clear he takes pride in what he does. I truly appreciate his professionalism and would highly recommend him to anyone needing HVAC services!