Fire & Ice Heating and Cooling

Yall suck and do not warranty your work. Edited 2/5/26. I have not contacted the wrong company. You completed work for my nephew, and he has made multiple attempts to work with you to have the issues corrected. I have reviewed the appropriate channels for escalating this matter within Augusta County and Rockingham County. I will not disclose his personal information publicly, but it is important for others to be aware that you have not stood behind your work. Your communication has been consistently untimely, you have refused to meet with the customer to address concerns, and your warranty practices are questionable at best. If you are willing to work with him, respond here timely before we escalate so he can contact you. Edited again on 2/5/26. So he can contact you again to resolve.

Completely New HVAC ststem installed which quit working after 6 months. Lousy installation job! They don't care about customer satisfaction, will not return for warranty work or correcting their mistakes! No office, no phone calls, just texting, scheduling is a joke and you get a complete run around with no obvious interest. Nothing but contradictions and excuses! Incompetent business,don't bother wasting your time or money with this company!! Reporting to BBB & seriously considering a law suit! $10,800.00 turned a first time home buyer into a night mare situation... Zero stars, 1 is to much!

We have had multiple fantastic experiences with this company! From the moment we reached out, Ronda & Scott were responsive, professional, and incredibly helpful. They understood the urgency of our situation and acted quickly to get everything scheduled and resolved. Communication was clear and timely throughout the entire process, and they showed genuine care in making sure we were comfortable and taken care of. It’s refreshing to work with a company that values both their work and their customers. Highly recommend!

We have used this company on many occasions, for both our Business and home, they are quick and honest !!! Today they were a God send, highly recommend …. ac went out at our home was fixed it in less then an hour, showed up on time exactly as promised

They are a great company! Came home to no air conditioning. Left a message after hours they responded immediately and were her by the next morning. They are honest I have no reservations recommending them