FIRST ONSITE Property Restoration

Trevor and his crew came in the late hours of the night to assist my elderly grandfather after his basement had flooded and he all of his belonging were floating in nasty water. Trevor and the crew were able to calmly explain the process to him and have been working hard to answer the many questions he has. They have left the basement in better condition than when we first moved into the house over 20 years ago! I cannot express enough, how happy it makes me to know there are still companies out there that care. Trevor treated my grandfather like his own. Thanks again and I will forever be recommending you guys to anyone that needs help.

I will start by saying that the staff that actually came to my house to do the work were great. Very personable and professional. The rest of the company is not, though. One of their staff broke my attic ladder by accident and I was told they’d fix it. My attic has been open since as the ladder now prevents the door from closing. Their QC lady called me weekly asking how things were going and I had to repeatedly remind her that my attic ladder still needed to be fixed or replaced. She said they’d get it done every time. Once they were done with the rest of the demo, it was radio silence. Still haven’t bothered to fix or replace my attic ladder as I was repeatedly told. This occurred in late June or early July. It is now almost January. My heating and cooling bills have been insane due to t

The work is considered sub-par. Note ... Do not sign off on completion before you are satisfied - they will hold you to it - and still not finish work within the agreed timeframe. The lack of transparency and communication issues are poor in my opinion. There is damage to my home that I'm now responsible for fixing on my own. Damage to doors, walls and fixtures are unparalleled. Best of luck to anyone who works with them.

Worst service ever. WOULD NOT RECOMMEND TO ANYONE. Awful customer service, only work when you call to complain. The list goes on.

Mr. McCauley and his staff took good care of me. Thank you boys