Five Star Bath Solutions of Richmond

We had a shower replacement/upgrade installed by Five Star Bath Solutions in Jan 2025. The finished shower is excellent. The reason we gave this company 3 stars is because of the wall damages/scratches and toilet mess left after installation was completed, and because of the fact that we received no follow-up calls or emails to inquire if we were satisfied with their work/performance. That is important when you hire professionals and spend over $11K. Since we did not receive a follow-up call/email, we question their Lifetime Transferable Warranty (which we had no reason to use in over 8 months). Or, if they value you for using their business. Their Lifetime Warranty did play a part in deciding to use this company. The wall scratches/damages do not show well after completion, and either the

Five Star Bath built us a new shower - walls of Sentrel material, with matching tub surround - with custom-order shower doors to fit our corner design. They replaced all faucets, vanity lights and mirrors, and ceiling fan. In addition, they installed new luxury vinyl tile flooring over our existing ceramic tile. Our main team builders/installers, Dimas and Johnny, did a great job, and the end product is beautiful! Mike also did great work for the portion of the project that was his responsibility. Rob, the company owner, Jessica, our project manager, and Darren, the sales manager who initially visited our home, were all very helpful and responsive to our questions and concerns from beginning to end. We really appreciated their great design advice, which made our decision making much easier

I had a wonderful experience from Darren helping pick out designs and items to Jessica’s attention to setting up the project and inspecting after it was done. Dimos and his crew were friendly, talented and went above and beyond installing the bathroom. They even fixed the popcorn ceiling when I didn’t even ask. I highly recommend this company and would (and may) use again! Thank you to all of them!

I recently had 5 Star come out to check on a shower they installed. I was concerned about the sealing of shower. I spoke with Jess on the phone, sent a couple photos, Jess verified my warranty, and had guys scheduled to take care of my concerns immediately. The technician James came on time, spoke with me about my concerns, (again very professional)recommended to reseal shower. Completed the task, answered all my questions, had cleaning and maintenance instructions emailed to me. Upon leaving we chatted a little bit and he reassured me of install, and said give us a call anytime you want us to come back out and maintain sealant. Very professional company and employees. I highly recommend them. Customer service was top shelf and that's hard to find. Thanks 5 Star Team!

We requested a bathroom remodel to be done by Five Star Bathsolutions and I have to say, we are very pleased with the outcome! From the moment we met with the owner Rob, we knew we have found a company that will fulfill our dream. We then met with Darren, the sales rep who went over every detail with us including the actual model of the job that he created on his iPad. That helped us to visualize what the final design will look like. Then came the hard work - a wonderful team arrived - Dimas (lead project manager) and his assistants (Johnny and Reggie) - they worked tirelessly for over a week to get the job done. Once everything was almost completed, another crew arrived - James (lead project manager) and his assistant (Joey) - to install the shower enclosure and finalize the touch ups. As