Five Star Chimney Cleaning

CAUTION: TAKE PHOTOS AT EVERY STAGE TLDR: Hiring Five Star Chimney Cleaning? Prepare for a "soot-tastrophe." An inexperienced tech left our home a mess, and customer service was more about blame than help. If you choose this company, bring a camera—you’re going to need evidence. Proceed at your own risk! UPDATE: I drafted this two weeks ago and have spent many more phone calls trying to reach someone who can address my concerns. Despite being assured of a callback, it has been total radio silence. The Experience: After booking with Five Star Chimney Cleaning, a technician from "Green Clean LLC" arrived. This subcontractor informed us he intended to blow soot out from the bottom up—a method that would have covered our roof, windows, and neighbors' property in soot. When we told him this

Leonard was extremely professional from start to finish. He responded to my message quickly and scheduled our chimney sweep service just a few days later. When he arrived, Leonard set up his equipment right away and got to work cleaning the chimney. The whole process was fast—he finished up in under an hour. Leonard made sure to explain everything he was doing during the chimney cleaning and inspection. Afterward, he even showed us before and after photos, so we could see the difference. Our chimney really needed the attention, and now we feel confident and safe using our fireplace. We’re very pleased with the service and will definitely call them again for our next chimney sweep!

i can’t say enough good things about zachary and his crew. i needed my chimney cleaned fast before my move-out inspection, and they managed to fit me in on short notice. zachary and the team were very professional, arrived right on time, and really focused on great customer service. they also kept things light and made the whole process enjoyable. i highly recommend this chimney sweep service to anyone needing a thorough and reliable chimney cleaning!

After a tree fell on my house in Annapolis and damaged my chimney, I reached out to Five Star Chimney Cleaning. Leonard came out to do a thorough inspection of the chimney, checked for any issues, and put together a helpful report with clear recommendations for repairs. He also made sure the rain cap, which had come off during the accident, was securely reinstalled. The team kept in touch the whole time, letting me know ahead of time when they needed to reschedule and quickly setting a new date that worked for me. They called the day before to confirm the appointment and again on the day of service to let me know they were on their way. I’m really pleased with the service and think the quality of work was well worth the price.

i’m so glad i found this chimney sweep company! after some heavy rains in annapolis, i noticed water leaking into our fireplace. i searched online and saw great reviews for these folks. they came out quickly—leonard came by to inspect both of our chimneys and explained what needed to be done. zachary handled the repairs for a really good price, and he was very professional and friendly. when he finished, everything was cleaned up and now our chimney is completely leak-proof! i also wanted to share that a few months later, we had the inside of our fireplace redone and closed off. zachary did such a great job with that too! now we have a small electric fireplace insert that fits perfectly and looks great. it’s been wonderful during colder weather and really improved the look of our living ro