Five Star Plumbing Heating Cooling

I've unfortunately encountered another issue with my home but the guys at Five Star were there to help again. Caleb amd David came out within 30 mintues of me calling which was around 9pm. The initially tried to fix and got my AC unit of 22 years to run for a short amount of time. I decided to replace the unit. Tony amd Kevin came out first thing in the morning and worked all day to install my new unit. They took an extra trip to ensure they had the right parts and my new unit was running by that evening. I can thank them all enough.

Ever since 5 Star took over GMH service hasn't been good. I made an early call for my AC but bc it was a holiday I was told between 3-6pm, fine. Then I get a text that says between 5-11pm so I called back. They only use dispatchers so they can't provide any real info. I received another text at 9:15pm stating we have to reschedule. I called one last time and the dispatcher couldn't provide any answers to call the office in the morning. So apparently the aren't 24 Hours! Awful...

When they checked my heating and air system. The technician was supposed to call me and give me an update. It’s been months. I haven’t heard from him or the company except for receiving something in the mail asking me to give them a 5 star review. I also paid for a contract. Never again.a waste of my money.

Had a great interaction all the way around. Phone dispatcher was courteous and professional, made me an appointment for later that same day. Technician called a bit later to see if he could come earlier than appointment, which was great for me. He showed up as indicated, discussed pricing with me before making any repairs, and had my air conditioner repaired within what seemed like a short time. I will definitely call again.

We highly recommend this business. When we called, Julie helped with scheduling and kept us up to date on everything going on. She was so extremely helpful and kind! We had Dakota and Cameron come to our home to fix our AC. They were also kind, as well as, fast and efficient. We will definitely use them again!!!