Five Star Remodeling

We had our bathroom remodeled one year ago by Five Star. Their sales person really sold us with how easy it seemed it would be to pick out tiles and fixtures through their websites so we went with them though the price was a little higher. Once we started using the website, we realized all the more modern granite and cabinets cost extra, and some of the tiles we liked were discontinued. The contractors were nice and polite and finished the job mostly on time. The enamel is also now chipping on the bathtub so I’m worried about the longevity of this remodel.

This is not a 5 Star company. Maybe a 3 star at most. We awarded a contract to Five Star at the end of June 2021 for a kitchen remodel and upgrade with demo work commencing October 2021. The project was not completed until June 2023. The largest issue with this company is communication. We initially stated when the salesperson was here that we wanted under-counting lighting and a farmer’s sink. Emails do not work with them. We emailed our selections to the email provided and then would receive another email asking for selections again. Everything needed to be by text as I found out the hard way. When we received the drawings for the work, we asked (3 times) for a list of the cabinet model numbers to ensure all was correct but were not provided. During inspections for plumbing, the drawi

Unfortunately we received below average work for a very overpriced bathroom renovation. (July 2022) From the beginning the owner came out and gave us a high quote but we decided to go with this company bc we thought we were paying for profesional work. Not the case here! (August 2022) A month after we signed the contract a ‘barely dressed’ woman came to our home to take measurements and supposedly go over our options and choices of colors and all pertaining details. She was very unprofessional to say the least and even bad mouthed the owner of the company. She came in and immediately took a personal call and then continued to make calls to her kids swimming school. A few weeks later a lady reached out to us and sent some Website to go to chose the color schemes tiles, vanity, bathtub, and

Had our bathrooms done a little over. A year ago and the entire upstairs tile is coming up. My parents had to reach out to them multiple times to get a response to come fix it. Then when they reached someone the gentleman told them thier doing us a favor bc it’s past guarantee. Who pays $15k for a bathroom and then has to get it redone a year later. What a joke you guys should be embarrassed. I highly recommend to stay away from this company. Hence why they only have a 2 star rating.

This company does not stand behind their work. I spent over $40,000.00 on a siding job and just had an attic vent cover fall off and the company is now ignoring my request for repair.