Five Star Services

We are very grateful for Mark. He came out same day as we called to help us when our AC died in a 100+ heatwave. He quickly ordered and replaced parts needed and was very courteous while doing so. We had another company come out to our house before we discovered Five Star Services and they weren’t half as kind and attentive as Mark. I’d highly recommend him.

He installed the unit in my house, in the winter since it was very cold there was no way to test the cold of the unit, when summer came the unit did not freeze had people living in that house, I contacted the owner of the company to schedule a date and check what would happen, I offered to pay him extra to go check what was happening (which I shouldn't have since it was still within the one year warranty that he supposedly offers) since I didn't want the tenants to be enduring the heat, he did not answer the phone or messages. I DO NOT RECOMMEND THIS COMPANY SINCE THEY WILL TELL YOU THAT THEY WILL GIVE A GUARANTEE AND THEY WON'T DO IT THEY ARE IRRESPONSIBLE.

Mark and Five Star were awesome! He was extremely professional, easy to work with, fast, and stress-free! Getting an entirely new AC unit should be really miserable, but it was not. His price was much less than others and his service was fast. He even called to check that it was working well and to ensure he met our needs. We shall not hesitate to use Five Star again!

I meant to write this a couple of weeks ago but I am glad I remembered to give this company the 5 stars they deserve! We had an awesome experience and our expectations were exceeded. The technician came by same day to check out our unit, he gave us so much helpful information and was very kind and courteous!

I called Mark about a new unit that was freezing up. The company that installed it was not returning my calls. Mark said he was slammed but he could be here between 6-8 pm. and that there was no extra fees for after hours. I was impressed!!!! Five Star will have all of my future business. Thank you Day 2 Mark showed up at 6 PM just like he said he would. Repaired the HVAC and we now have AC. I found Mark to be a honorable man that is true to his word. If you're thinking about using Five Star I would not hesitate.