Floor Coverings International of Metro East Rochester, NY

The communication was good. Was nice not to make a trip to an actual store to pick out the carpet. They came for initial consultation and carried lots of samples in the van. Walked them right into the house and I could see what carpet sample would look like right there in my room. The bound edges carpet piece for stairway looks real nice. Installer left the space cleaned up and was very nice. however the piece for upstairs landing and hallway had a wrinkle defect. So obviously this was the carpet manufacturers fault not installer or Floor Coverings International. Was glad that the installer did not go ahead and attempt to use or smooth, had professional sense to refuse it and alert the team. Rush order was made to get the piece in. They rescheduled came back on Dec 23rd.

Brian at FCI & the team of carpet installers made the process of replacing our upstairs bedroom carpet so simple & easy. The price beat Home Depot by a long shot & we also got the best padding & high quality & pet friendly carpet. It is so soft & comfortable, and they had so many color options available. Brian knew that we were moving in to a new house & were on a bit of a time crunch & he was able to speed everything up for us so we could get the carpet installed as soon as possible. He communicated & updated is every step of the way so we always knew what was going on. On installation day, he arrived with his crew & they got right to work. The guys were kind & respectful & were fun to work with. If we ever have another carpet project, I will 100% be calling them & referring them to an

Very happy with the whole process. Brian showed us the possibilities at the beginning stages. Darla was very helpful and easy to talk to from the office. Todd and his helpers were good craftsman. New floor and backsplash. Very happy!

Brian 💯 makes sure his customers are taken care of and happy with product and installation. Does a walkthrough upon completion to make sure everything is perfect. Robert was the best salesman. He also wants to make sure customers are 💯 satisfied. Excellent communication too. Installers did a beautiful job with our luxury vinyl plank flooring.

Brian is top notch. Great communication and follow up. Installers were highly professional did an awesome job. I highly recommend as a smooth and easy process and new floor looks fantastic. Thank you