USA Insulation of Rochester

I give them about 80%.Reason for this review is for some poor quality craftsmanship. Attic entry extension, painters tape, basement rim joist, must of ran out of material. Asked not to insulated electrical box, it was insulated. When initial walk thru Steve M said they would insulate garage wall that is a living space wall but said his drill bit would not go thru stucco. Never investigated that it was only 5/8 dry wall. I drilled thru with a standard hole saw to take thickness measurement. Since it was a Friday, probably was the reason! One last problem was my neighbor noticed a lot of foul language used by crew.

We had a truly wonderful experience with USA Insulation. We worked with Brian, Allison, and Zach, and each of them was knowledgeable, responsive, and just fantastic to work with. They did an excellent job helping to button up our old farmhouse, and we noticed a difference almost immediately. The team was respectful of our home, took the time to explain the process, and clearly cared about doing the job right. We highly recommend USA Insulation, especially for anyone with an older home looking to improve comfort and efficiency.

Recent project for full insulation of 2 attics as well as fill in any air leak/loss in basement. Costumer service/professionalism is definitely 10/10. Job was booked and completed within a few weeks, taking the team 2 full days to work on the basement and attic. The sales rep and the team that worked on the house were polite and courteous. I would say 8/10 for the job overall. I can still see heat loss coming through the 2nd story roof with thinning snow and some icicles still forming, but definitely not as bad as it was, the lower roof/1st floor roof doesn’t show any continued heat loss. The furnace does still run frequently but the thermostat on our fire place shows consistently higher temps since the job was done. I think some of this is the age of the house/roof, and the way it w

From our first consultation with Zach to installation day the process was transparent, educational, professional and friendly. We appreciated the time spent educating us not only around the problem we were looking to solve but around the overall needs of our home. While we did not choose to have all the recommended work done, our decision on what work to have done was respected and there was no pressure whatsoever to do more than we were comfortable with at this time. Installation crew arrived promptly, and did a professional job from start to finish. Will definitely use USA Insulation again in the future as needs arise.

We had a room upstairs that was noticeably colder than other rooms. I had them come out to quote updating the insulation as the house was built in the 70s. Zach who came out to provide a quote was great, he spent the time to look over everything and also go over programs that the state has to offset the cost. He was not pushy, and also took the time to answer all questions. On the day of the job, we had Tim, Shayne, Keith, and Mark come out. All of them were great. They were thorough and efficient. They cleaned up afterward and went over all the work done with pictures to show. We already feel a difference in the house with regards to comfort. We can't recommend them enough. Thank you!