Floor & Decor

Do not buy this flooring, or go to this company. I had a professional installer put down 990 sq feet of bramble oak, * now missing from inventory* . 2 weeks later it started falling apart. After much delay, delay, until client goes away, FDcor says its the fault of my house!!!!! and found a way to blame the installers. I had HD lifecore down for 7 years with no issues. Laid by my contractor. No compensation, no assistance. My contractor has laid floors for years, and he is furious. He has never seen a floor fall apart like this, and will not be sending clients there again. I loved the floor, beautiful, easy to clean,, and it fell apart at the seams. Floor will have to come up. By using their home inspector, you are doomed to denial.. This is my experience. The only time I have had a qu

I had a very disappointing experience at Floor and Decor this week. I visited on Saturday to look at their thin brick displays and we really liked a style called Cobblestone. We asked about ordering it and the employee helping us clearly did not know how to do that. He looked it up on his handheld device, but what he showed us did not match the color of the display at all. He insisted it was the same product and that the display had faded. This store is new, so I knew that explanation was impossible. He called on the radio for help and after waiting fifteen to twenty minutes with no one coming, we left. I figured I could order the brick online instead. When I checked at home, I found that the website listed two different thin bricks called Cobblestone. One matched the display and one mat

Don’t waste your time with this place because their return policy is inconsistent. We had 2 unused boxes of product and trim. We found the floor at this location but despite the display they had none so it had to be ordered in. When we tried ti return they said none of our products were stocked at that store and sent us to Jantzen Beach. So in the spirit of passing it on don’t come here to this private equity owned BS business and shop local like CFM or one of the many local suppliers. You’re not getting one-stop convenience.

I had a free design consultation at Floor & Decor with Lucy Vitali today, and she was fantastic. I was feeling overwhelmed by the sheer number of options, but Lucy was patient, understanding, and helped me stay within my budget while providing honest input. After an hour, I left with all my tile selections and a full estimate in hand. I couldn't have done it without her—I highly recommend Lucy!

Hi I'm Keith H. and I recently purchased 9 48" by 48" tiles to do my master shower. Your website was the only store that had tiles in the size and color. Most stores have gone to only carrying stock in the trending colors (white, beige, Grey's, the light colors). I wanted tiles that would pop. I purchased yours for the awesome color pop. Then I had two guys install them for me and even they commented how this would be a showcase shower. One extra tile that also ended up with a scratch was returned to my card without any delay the expensive never questioned. I Couldn't be more pleased. I am recommending all to use your store. Thanks