Floor & Decor

My husband and I are planning a complete bathroom renovation. We’d been looking for bathroom furniture for six months. I wanted a blue vanity, finally I found the perfect vanity it checked all the boxes( I didn’t mention couldn’t be more than 20 inch wide). We watched it for several months, the last time I look at there website the vanity I wanted was on sale and being discontinued. I called to order immediately but it wasn’t available at the NY store but they would ship from NJ to the NY store for 200.00 Great. When we got it home again I panicked the quartz countertop was chipped on the two front corners,?after speaking with NJ store that was the last one available, calls back and forth until customer service open a case for and referred the issue to Wendy, manager of shipping solutions

⸻ I had the absolute best experience at Tile and Decor thanks to Briana Solis and Dre from the tile department. From the moment I walked in, they both went above and beyond to help me find exactly what I needed. They were incredibly kind, patient, and knowledgeable, offering great advice on picking the perfect tiles for my project. They made the whole process so easy and enjoyable, and I truly felt like they cared about helping me make the right choice. Their positivity and attention to detail were unmatched. Briana and Dre didn’t stop there — they even helped me load everything into my car, ensuring everything was secure and safe for transport. Their customer service was hands down the best I have ever received in my life. They turned what could have been a stressful shopping trip into

The Loading Zone team, especially Nelly & AJ at Floor & Decor was awesome—friendly, fast, and super helpful. They made the process easy and stress-free!?

If you want to know why this store has zero customer service. I was there in a Saturday ask for quote took my number. Nobody ins service a book an appt for measure ! I got a first call Monday good told her I wanted a quote on take away old floor or not GUESS WHAT HAPPEN NEVER HEARD FROM THEM. Tuesday national floor game measured gave me quote and Installed that Friday floor see o needs new manager team

I am in love with floor and decor. This has become my favorite place. I love that ALL tiles are on display in one way or another. I love that they have a free design team as well.