Floor & Decor

Fantastic service provided by Carlos Comparaz always helps The Pro Desk team is absolutely incredible! From start to finish, they were extremely helpful, knowledgeable, and genuinely committed to making sure everything went smoothly. No question was too small, and they went above and beyond to provide clear guidance and fast solutions. Their professionalism, efficiency, and friendly attitude made the entire experience seamless and stress-free. It’s rare to find a team so dedicated to customer satisfaction. I truly appreciate their support and would highly recommend the Pro Desk to anyone looking for reliable, top-notch service. Thank you for the exceptional help!

I’ve been purchasing from floor & decor at the Concord location for over three years. I have had the pleasure of meeting and working with Bianca. Bianca’s has a wonderful spirt. Her willingness to be helpful at all times is unmatched. Bianca, thank you for everything that you do, I greatly appreciate you, John N.

The best experience I have ever had with any home improvement store. Key was an absolute pleasure to work with. He went above and beyond to assist me with my purchase. I do interior design in motorhomes and campers, the products required for this type of work and the products are very specific. They were able to work with me and advise which products would work best. This will definitely be my go-to store.

We are currently in the process of replacing our carpet with LVP flooring and visited on Friday, February 20th, to place an order for 158 boxes to take home. Maria provided us with initial assistance, greeting us with a pleasant smile at 7 a.m., and she graciously confirmed that there was sufficient stock available for immediate pickup. She also offered helpful information regarding the credit card and potential savings. She then escorted us to Vicki, who was at the register. Before Vicki began processing our order, she also mentioned the credit card, which could help us save a few dollars. Maria remained with us throughout the process, ensuring that everything proceeded smoothly. Both women collaborated effectively to make our visit stress-free. We never felt rushed, only met with pleasan

I think most of their pricing is pretty good. Their customer service in store is great on the front end! (Don't know about the back end customer service, like if I need to return something.). They have a lot of products to choose from. The store and displays are set up pretty well and organized. And I think they give out free popscorn sometimes.