Floor Trader Direct, A Wholesale Div. of Floor Trader of Tacoma

We purchased LVP planks for our kitchen and dining room here a couple of years ago. I had inquired about an underlay they had that was advertised as a soundproof aid since I have an office underneath the kitchen. We were told that it was a great premium choice and bought it. Well, it turned out to be incompatible with the flooring so within a couple of weeks, the floor was buckling and coming apart all over the place. I can’t say that this company was very quick about remediating the situation. And once I was finally assigned an installation company, they told me I would have to wait because the holidays were coming up and people needed their flooring in time for family visits. Like I didn’t?? Anyway, the underlay was replaced with a compatible type, and the flooring was installed finally,

I'm making this review because I needed a piece of carpet remnant for free. As I walked in, I spoke to somebody really quick about needing something for the bottom of my floor of my minivan. So I borrowed the minivan and it was so dirty I had to clean everything, but I just can't afford to pay to have the back carpet cleaned. I did the best I could with a vacuum cleaner and a broom as best I could. So I had to find a piece of scrap carpet where I could put down on the floor. As I walked in, the GM (I think) said sure no problem. He didn't try to upsell me. He was very nice. Smilled and was super polite. He directed to another person who was all smiles. I was in awe of how they had customer service so well down even though I'm not buying anything. They still treated me as though I wa

My husband and I are redoing our entire house with LVP flooring and carpet in all the bedrooms! This company and the people that we worked with, Denise & Tiah, were so informative and knowledgeable. But most of all as well, they're customer service was a 5 🌟🌟🌟🌟🌟. Thank you for the pleasant interaction! 😀

Very detailed bid and excellent service! John and company monitored progress every day, Foreman Miguel did terrific workmanship, quality and speed. An estimated 5 day job done in 3.5 days and when they said they would do it. This included an unanticipated floor prep to fix unexpected conditions underneath the old carpet. Very pleased. Had them do a house in Buckley for me just a few months later and I experienced the same excellent service! Really professional job.

I’m a flooring contractor in Port Angeles and I’ve been recently using Floor Trader for a few projects. They have been absolutely amazing in communicating and being transparent with the entire process. Had multiple change orders and some unique purchases that required a high level of attention to detail and Zach was able to find me everything I needed and was incredibly responsive and professional. I will certainly be using Floor Trader for future projects moving forward. 5 stars!!!!