Floors Unlimited

I feel that the best way to find out if a company is solid is by having a problem and seeing how they deal with it. We ordered 670 square feet of flooring at a great price--shipped directly from the Mohawk factory. We got them, got the contractor to install them, who then notified me that they ran out of flooring. FloorMall had a mistake in square footage per carton, and we were about 140 square feet short. Upon notifying them, they placed an order for 7 additional boxes free of charge. I also negotiated a ~10% discount off the original order for inconvenience. I feel that FloorMall dealt with the issue in a fair manner--but make sure to double check the square footage per carton (possibly by searching online) and once the boxes arrive.

So far our order is two weeks late. We called them and they just told us to track it they offered no help in finding it. I’ve been calling and no answer or return call has been made.