Forrest Anderson Plumbing & Air Conditioning

When my unit died in late 2024, I did an exhaustive search to filter out the price grabbers and upsellers. I checked the ROC and asked some contractors who are friends, and Forrest Anderson came up several times. The staff gave me several choices, explained each one, filtered out what might be overkill, and installed an exceptional unit! The customer service was amazing, no upselling, and the maintenance plan was quite reasonable. They came a month ago for a seasonal checkup, and it passed with flying colors. They did not try to point out issues that didn't exist, and I know I was and am in good hands!

Forrest Air has maintained our heat pump for the past 16 years. Fabien has kindly serviced it regularly every 6 months. We are thrilled with his courtesy and competence. We appreciated the quick response last summer when our aging unit stopped working. Thankfully, the issue was a small one and we were back in our home the next day. We highly recommend Forest Air and Fabien.

TLDR: fair prices, does the job right the first time. Forrest Anderson is my go to for HVAC and plumbing. They are quick to respond, friendly, clean, informative - actually takes the time to explain issues and offers solutions. There is no competition when I compared their services and prices to other places I used and got quotes from. Even better, they do the job right the first time, and I never felt like they were up selling me- I asked friends that know this type of work and they agreed with me. Don't look any further, choosing Forrest Anderson is the right decision.

TL;DR: I was charged $734.85 for a 10–15 minute AC repair involving a $20 part. When I asked for a detailed invoice later, and never received one for parts and labor, and to speak with the owner, I was ignored and instead lectured by the service manager, Dan. I believe I was taken advantage of. Thought you all out there should know. Full timeline: My AC stopped cooling, so I called Forrest Anderson, a company I’ve used for the past four years for regular service and check ups. They said a technician could come out after 5:00 PM, but that after-hours service would be time-and-a-half—$150 instead of the normal $100 service call. I was also told parts might cost slightly more. I agreed, with the understanding that we would discuss pricing once the issue was diagnosed. The technician arrive

This place is an ABSOLUTE SCAM for residential customers. Prices are extremely inflated due to large overhead caused by serving large commercial clients and plumbing disasters. I paid over $350 for a guy to snake my drain. It took him less than 10 minutes. I would have never agreed to the price they quoted me if I hadn’t already committed to their $100 service/diagnostic fee. Aside from that, the serviceman didn’t diagnose the issue. He walked in, took one look under the sink, didn’t touch or inspect anything, and said okay $350 yo snake the drain. They could have quoted me this over the phone. It is my mistake. I should have asked more questions. However I didn’t dream that any self respecting plumber would charge this much for what I needed. I feel I was completely taken for a ride by