Frank's Electric & Alarms

1st time using this company. Work was done just fine, as expected. Price was average, no problem. The electrician that showed up was very friendly and professional. What I wasn't expecting was to be charged for the time it took to gather tools, a phone call to the office before work actually started. oh, and there is a 2% extra fee if you want to pay with a credit card, which was undisclosed at the time of quote.... but it is mentioned on the invoice you get after the work is done and all you have is a credit card.

Hired Frank's as a contractor for a large electrical upgrade to my entire property. They installed a whole new 200 amp service, meter, two breaker panels, and ran power to a new workshop I added to my premises. Took a couple of calls to get scheduled (I think they're just very busy, for good reason), but Frank himself came to do the estimate. Many companies send their newest journeyman I think. He was sharp, flippant, funny, and very easy to work with. Theirs wasn't the lowest estimate but was the most accurately itemized and they struck me as highly professional. That assessment was borne out in spades by the work they did. I found all three crew members who came to my home (Todd, Mario, and Lorenzo) to be highly knowledgeable, went above and beyond making several on-the-fly changes with

Solved same day. Slow truck. Lorenzo, Frank's tech, quickly discovered our problem was an abnormal unbalanced current from the meter. I needed to call PNM. Excellent work, very satisfied, EXCEPT for the round-up, against us, on the port-to-port trip surcharge: Due to a very big truck that only goes 65mph, a 25 minute trip (according to Google maps) took over a half hour, which bumped the port-to-port trip charge to a full hour (30 minute increments) on the clock at $85/hr, on top of the $25 fixed trip charge, on top of the actual work. REALLY? When I complained he offered a 10% senior discount (good to know about!); so we almost split the difference. Darn. And we so wanted to like these guys.

This company's worker IN A COMPANY VEHICLE almost ran my family and another family off the road early Sunday morning. I called and left a voicemail explaining the situation and that I NEEDED a call back to know that they acknowledged their employee's recklessness when they opened Monday morning. They ignored me of course and I have heard nothing from them. They have no regard for their awful drivers of employees. This was Truck no. 5 so watch out there are at least 4 others out there. Here's to hoping they go out of business so their drivers will no longer be a danger to Albqueuerque roads.

These guys cancelled on me because the electrician’s wife went into labor (which is understandable). However, I’ve tried to reschedule and they say they’ll call me back, but never do. So now I have to find someone who is reliable who will actually communicate.