Fred Smith Plumbing & Heating

Frequent delays and inconsistent professionalism made this a frustrating experience. However, I do appreciate that the company is openly inclusive and progressive. Seeing LGBTQ+ representation in the trades is important, and I respect them for that commitment. Despite the delays, I also appreciated how welcoming and inclusive the crew was in the mornings. Their visible, friendly presence on the sidewalks contributes to a sense of safety and acceptance that’s still rare in the trades.

Fred Smith Plumbing & Heating delivered reliable and professional service. They arrived on time, explained everything clearly, and completed the work efficiently. Very satisfied with the results and would definitely recommend.

This company demonstrated an alarming lack of professionalism, communication, and respect for its customers’ time. I booked an urgent service call due to a leaking toilet—an issue I made clear was not merely inconvenient but also carried the risk of odor and potential damage to the downstairs unit. I was assured a technician would arrive between 9:00AM and 2:30PM. At 11:30AM, I proactively followed up and was told there were “multiple technicians in my area” and that someone could be dispatched within 30–60 minutes. This reassurance led me to wait rather than seek help elsewhere. By 2:00PM—with no arrival and no proactive communication on their part—I called again. Only then did they inform me that no technician was available at all and that the earliest they could send someone would be

Terrible - we waited the entire day for the plumber to show up for an emergency service. The company provided a 6 hour window. And yet, no one showed up. When we called several times to ask about the status, the person simply ignores and hung up. TLDR - if you need an urgent service, this is not the one. We wasted the whole day, and we feel terrible. And the problem is still not fixed.

This company is a complete and total Fraud. They doctored the notes on the service call and submitted that to American Express. So I am being charged for work that wasn’t done. They should lose their license and charged with fraud. How this company stays in business is beyond me. I had a simple job that turned into a Nightmare. The repairman didn’t have the right tool. Spent an hour cursing and trying to find the right tool. Never did. Chipped both drawers and wouldn’t own up to it. Even though the drawers have never been removed before. Absolutely infuriating