F.W. Webb Company - Waterbury

These guys literally saved Christmas. My HVAC blower died on Dec 26 at 5am, and I was able to get the right part from FW Webb, install it, and get the heat back on by 9am. Life savers!

I had a really disappointing experience with one of your phone reps—Ray, I believe. I simply called to ask if a part was in stock, and instead of a basic yes or no, I was told I needed to provide my license number just to get that information. When I referred to the tankless water heater as a “machine” (after already explaining what it was), he became rude and eventually hung up on me. I understand you require a license for purchases, but not even sharing stock availability seems excessive—and the attitude was completely uncalled for. Based on this interaction, I don’t see myself doing business with FW Webb again. This kind of customer treatment is unacceptable. It’s people like this that don’t deserve to represent a company, should be Fire. CT LICENSING EXEMPTION The statutes exempt anyo

Ordered filters for my reverse osmosis system in April. Worked with a guy named Gerry. Had to call multiple times to check, each time he would say something like 'oh thats odd, hang on a sec let me call you right back." Then would never call back. My voicemail went unanswered. Finally its the end of June and I had to request a refund. Hung up on me by the end of the call. Not sure if its amnesia or poor business. Update: The general manager called me a few hours later and offered to see to the transaction personally, and that he spoke with the employee.

I can't say Thank you enough to Helen the showroom manager. I ordered a seal kit part for a leaking DXV Faucet.It was supposed to be available but never shipped she called the supplier and they said it was no longer available. She kept following up,with no resolution on the suppliers end. She called her DXV rep and said you have to help this customer.....and they did. They replaced the faucet . I could't be happier, Again Helen was great. It's a very rare thing these days when you get this kind of customer service. So again Thank You Helen Showroom manager at FW Webb,Waterbury

Trying to fix my furnace before the snow storm as nobody what’s to work anymore. After troubleshooting my garbage it was determined I needed a Hydrolevel 170sv unit I was notified by another FW Webb store that Waterbury had (4) in stock After diving 30 minutes and entering the parts counter ; I was greeted by the most arrogant employee named George who would not sell me this item. George rattled on stating I need a license to buy the part. I purchased the hydro level from a different store , No problem… Perhaps the owner and Gorge in the Waterbury store need to be educated on Connecticut law and statutes. CT LICENSING EXEMPTION The statutes exempt anyone installing, maintaining, repairing, or servicing electrical, plumbing, fire protection sprinkler systems, solar, and heating and coo