GEM Plumbing and Heating

We had 2 very old direct vent gas wall heaters replaced. Evan and Steve are the best. They explained everything and did a awesome job for never putting in these Rianni heaters . Kept me informed and answered all my questions and eased my concerns . Couldn't of asked for two better guys. The electrician and his assistant were outstanding with the fact the house was built in 1925 with older wiring . Chen and his assistant installed 2 dedicated circuit for both heaters to run on and it works out great as now my air conditioner will run on the dedicated circuit this summer. Would recommend all of them for future heating needs .

We put in a ductless system on the 2nd floor (3 units) and a ducted system on the 1st floor w/ a separate dehumidifier unit also connected to basement and the first floor vent system. Pros: Adam and his crew were all polite and respectful to my family and my home. They took the time to explain in layman terms the daily update including any questions at anytime. The Cons do not reflect Adam and his crew in anyway- they just had to do the explaining of why was promised won’t work. Thus preventing us to give a 5 star. Cons: The “Walk Through” (AFTER YOU SIGN THE CONTRACT) in preparation for install, is done by employees that are not going to install it! In the end, where the heat pump was suppose to go in the basement was incorrect, where the outdoor unit was suppose to go was incorrect and

What an excellent experience! The folks at GEM are clearly experts in their fields. The work is top-notch and the technicians were friendly and engaging. They walked me through the installation process step-by-step and also recommended some much-needed improvements to my existing system. I’ll be working with them on future projects!

Was happy about job Joseph and Ethan did a great job! Was glad it was done the same day! Since I needed to go back to work didn’t wana leave my family without heat.!! Only think I can say was maybe the price.. other then that I was pleased with my new oil furnace! Thanks!

Richard is very knowledgeable and patient took the time to go over the issues on my system. He also took the time to go over my options for the new installation, due to my old systems casing being cracked and emitting carbon monoxide. Jason and the crew came by the very next day and installed the new high efficiency boiler. They did great work very organized and neatly done. They also took the time to go over the new system after being at my house all day. Thank you Gem plumbing.