General Floor - Edison

Saleswoman knew almost nothing about their products. Asked her multiple times which LVP floors had the best wear protection. She said they all have great protection. Real helpful. Turns out each floor sample has the specs written on the back of it, showing varying thickness of wear layers from 6-20 mils. She also failed to explain which products we're off the shelf and which were a back order item. We spent more than an hour selecting a floor we liked, only for her to come back a week later and say it will be 2 to 3 weeks to get it in stock. Ended up having to come back to the store and choose a different (IMO inferior) product to fit our contractor's schedule. I would avoid if possible. If you must use them, be aware that you are the subject matter expert in the room.

BAIT and SWITCH company!! My wife and I selected a rug with Raoul at Edison showroom. It was Dixie Home manufacturer, style "Eminence" plush high quality with density rating of 3125 and yarn twist of 5.5. Material was nylon 6.6 and rose dust color. It was ordered through installer Bill Gemmell and he came on Feb 4th to install. After the rug was laid out we examined the rug to see that it was the right color and pattern but was less dense, not as thick of pile, and that the woven backing was noticeably less courses per inch compared to sample in show room. Bill agreed and said to go back to office and show them, which we did. Both Raoul and Jose agreed that it was without question, not the not the same as sample we all again compared in showroom. Not the density 3125 as advertised in

This is a great place. The staff is not only knowledgeable about the products but everyone is so nice. It's rare in today's world.

Vijay was very helpful in getting the right wood for us and having it delivered. The quality is excellent and customer service was great as well. Return was easy on the excess wood that I purchased the only complaint is they take 10% restocking fee so be careful on how much you order. Even if you have to order just right do it and maybe buy more later if needed instead of ordering a lot. I learnt my lesson by paying the extra 10% restocking fee.

My wife and I met Mike just minutes before closing on a Thursday afternoon. I was worried they were already closed because we weren't able to get back for another week. But Mike was gracious and humble and allowed my wife and I to look through quite a few samples. He even took the time to explain in detail the differences in the materials of the flooring we were looking at. We never felt rushed or put off by him. When we were done Mike has us take samples with us to compare in our own natural light to get an authentic experience of what the flooring really looks like. We went back the next day, returned our samples and are presently putting in 2 orders of plank flooring and an order of carpeting! Thank you Mike for taking the time to educate your buyers! We couldn't be more satisfied .