General Heating & Air Conditioning

I would not recommend General Heating & Air. Before I bought my home two years ago, they installed a heat exchanger in the furnace. Unfortunately, they installed the intake and exhaust incorrectly, which caused the furnace to pull exhaust back into the intake and ultimately fail. Because the failure was due to improper installation—not a manufacturer issue—I’m now unable to receive any credit or warranty support from the brand. Had it been installed correctly, either I or the previous owner would have qualified for a new furnace or a new heat exchanger. That opportunity is gone. To make things worse, I scheduled an appointment with General Heating & Air to inspect the issue, and they never showed up. No call. No follow-up. Nothing. Based on my experience, I would not use this company.

I was set up to use General Heating & Air Conditioning through my home warranty. I moved into a new place and unfortunately my air system stopped blowing cool air 2 days after moving in. 1st visit, Zach showed up and was only here for 10 minutes. He seemed irritated from the start as he was at my place before I showed up (stayed at a friend's that had AC working) but he never called ahead of time to let me know when he'd be there. He claimed it was an easy fix with the compressor. However, my place never cooled below 82 degrees. I requested a 2nd visit, and Zach came out again. He spent more time 30-45 minutes working on my unit again. I could not follow exactly what he was doing, as I was working at the same time. After this visit, I noticed cool air out of only 10-20% of my vent

Our AC went out recently and here is our experience. I would give 4.5 stars for service, but 2 stars for pricing. When I called to schedule an appointment, I was quoted $165 (for first hour, then additional cost for every half hour after) which is supposedly $35 more than the reg work hours since we needed our a/c fixed over the weekend. I was fine with that since it was hot out, but then asked if this quote covered just the service or if it also included parts. The lady said it would include parts as long as he had it with him and didn't need to order it. The guy showed up on time and he knew exactly what to fix so it did not take long, but the bill is about what gave me a heart attack. Total COST = $350. The part was $165 and then the labor was $180. I was upset that the labor was even m

I would NOT recommend this company. We were unfortunately paired up with them through our home warranty and both technicians (including the owner) were incompetent. Zach was rude and replaced the start-up capacitor which was not even the issue and didn't fix the problem. Cheryl, the receptionist was rude to both my wife and I and hung up on my wife. We were without AC for 2 weeks bc of this company with 2 young kids and temps reaching 100 degrees. We finally called another company on our own and the tech came out the next day and fixed the issue within 30 mins and found damage to the fan from Rich (the owner of the company) who had flipped it upside down to try to get it to spin in the correct direction and poor wiring w/ the new capacitor that Zach put in. I would avoid this company at a

Our ac unit went out August 2021. 2 months after my wife and I purchased the home which was our first ever home. After a year battling with our home warranty company with cheap and horrible companies wasting our time they finally hired General heating and air. Within a week they sent Zach out to install our new ac unit and he did an amazing job. Cold air went through our duct work and through the house. It was the best feeling. After a year of headaches a real technician came out and did his job.