General Parts Group

I Hate when google don’t give you the option for 0 star. I had a terrible experience with General Parts and would strongly advise against using their services. I called them to repair a burger warmer, and they came four times for the same issue. Each time, the appliance stopped working after just a few days. To make matters worse, every technician identified a different problem, showing no consistency or expertise. The first technician openly admitted he didn’t know how to fix the issue and wasted 4 hours without solving anything. His unprofessional attitude and arrogance were appalling. Despite spending $2,250 on repairs for an appliance that originally cost $4,000, the problem remains unresolved. Additionally, General Parts charges a $60 zone travel fee—even though their office is jus

This is the email I sent after 1 $1000 in repairs fixed nothing. ! week later still no response. Don't recommend!!! I am very disappointed in the service I received. Had a different co look at it yesterday. They performed a $139.00 flush of my unit. Works perfect!! I feel that I deserve a partial refund. Your tech wasted a lot of time on chit chat and telling how good he was, the 2nd time he had to go to the hardware store for an hour because his tool quit working???

They did not help make repairs at all. I specifically requested a technician who was experienced with my equipment to get someone who had to have someone assist him over the phone the entire time. They did not resolve the issue and left us where we started but with a bill. Would not recommend for commercial dishwashers.

The reason for the call was an espresso machine. The tech that came out said that he doesn't work on them but he'd try to figure it out. Got a quote and didn't trust that he even knew what was wrong. Paid a pretty penny for this estimate too. Had a different company come out...they fixed the problem quickly and for 10 times less than what was quoted to me by General Parts AND for less than the cost of the estimate from General Parts.

I was not impressed with the techs troubleshooting. They gave us a bid to replace two parts in a dishwasher that were fully functional. The tech spent more time asking other techs questions over the phone than testing and troubleshooting. I understand they can't know everything however I specifically requested someone knowledgeable on that particular system ahead of time. The tech knew less about it than I did, i dont work on kitchen equipment due to no training. I however was able to eventually troubleshoot the issue and make repairs on my own. I did call the company and give them a chance to come back out to troubleshoot however they said they would charge me an additional trip charge even through they already charged me for a job they did incorrectly. I would not recommend them.