General Plumbing and Septic Services, INC

John and crew always do great work for us. This week, they came up the mountain to assess our complex radiant heat system. This is not normal plumbing and Damon advised us to call in a specialist. He did not charge us for the call. This is the kind of professionalism and advice we need in the valley. Other plumbers would have damaged our sensitive system, General made the right call. Their referral was prompt, professional, and the repair was far more complicated than I imagined. Glad we got in a radiant specialist. Thanks Damon and John for exceptional service.

Their customer service is horrible!!! We needed our septic tank pumped and it took them over four hours and over $900.00. The tech they sent out did not know what he was doing so they had to send the owner to come help him. We needed more work done and received a quote in which we had questions. There was an additional $1700.00 from the original quote so we wanted to understand what was going to be done. It took them 3 days to finally return my call. When we asked for more information Damian said: this is how we are going to do the job or we won’t do it and ended the call. He didn’t want to be questioned and he got very defensive and rude!! I suggest calling another company for you plumbing needs!

Called because there was a musty smell in restroom. They sent out a you man ( very nice guy) not certified. So basically not a plumber. He told my tenant that the shower needed to be removed. I called general plumbing and ask for the owner to come out. I wanted a certified plumber to confirm such a large job needs to be done. I was told he would be out in the next two weeks . He never showed. I called again and spoke to the owner. He was telling me that he could make an access door for the plumbing. Never heard from him again. I then went into the office the receptionist told me that the boys work under the owners license and that was legal. No!! It’s not legal for jobs 500 and above. Ripping out my shower qualifies . The owner called me 3 days later telling me in between yawns that I d

Watch out they send plumbers to cut holes in your wall and leave the hole without fixing it lie and charge $135 to say a floor is wet due to how we shower supposedly we shower with our curtain open and let the shower head pour on the floor to cause puddles of water in another room and the receptionist acts shocked when confronted about it. Absolutely crooked never want this company to step foot in my house again. AND STILL HAVE A LEAK WHERE HE LEFT A HUGE HOLE IN OUR WALL.

Update - I LOVE this place. I had a leak from the hot water tank. I called and they said it might be a few hours but they would get to it asap. It was maybe an hour and they were here. We didn't know there was an additional problem but they came back asap and took care of that at no charge. I also used them when I needed my septic tank flushed out. Great job there too! From the woman in the office to the technicians that come out - just nice friendly, knowledgeable people. I'm thrilled we have such a great plumbing company in our little community! 2 yrs ago - Hot water tank was leaking. I called, they responded promptly, came out next day. They worked with my home warranty company. I got a new water heater installed for $50. Great service. Will use them again!