Georgia 811

Becky Kinsey is the best. Thanks for helping educate our team and congratulations on being voted BEST 811 Liaison of 2026 by Georgia Customers!

We had a leak in our main water line to the house. Called and explained what happened. They determined it to be an emergency. Sent people out that day, Sunday, to mark our utilities. The Next day I had it fixed. Great, kind, prompt service from them. I had no idea they would help you on the weekend.

GA 811 needs to update their map and be consistent with their communication to the customers calling in locates. It is VERY frustrating when you call in a locate then they call you to tell you it was done incorrectly, so they walk you thru the correct process. Then some one else calls and tells you the one they told you how to do was also incorrect. This has happed multiple times in the last 2 months.

As a landscape contractor, i regularly have to have locates. AT&T is great about accurate and timely markings as is GA Power & Gas provider. COMCAST ? Xfinity is Horrible !!! On our last residential project in Fayette county, i requested locates 4 times, and used the 811 escalation team to try to get them out. They never showed up ! They "opt out" often which means they send back the "no conflict" message response and just wait to see if they have to repair it. But, once that's the response, Legally, we can dig / cut and not be responsible. That leaves comcast customer without service until they come out to repair, sometimes several days later. Good luck trying to protect the comcast lines with no marking.

I have been dealing with them for awhile since I am a contractor I do multiple jobs a week with them there supervisors are crap and will give you the run around I had to update a ticket because they have been so late and I am sure nothing was done about it! I never have problems like that with stakecenter or other companies so I would say USIC is the worst to have come out and locate anything. Waiting now on 2 tickets to be cleared that are several days late lying saying weather and it hasn't rained in 2 weeks.